Collection: FAQ wants to provide you with exceptional customer service. One way we do this is to give you the answers to some of our most frequently asked questions.

Question: Please explain your Lifetime Warranty?
All of our rings are designed to exacting manufacturing specifications and warrantied against imperfections in design and craftsmanship. Except from normal wear, we will replace your ring (within 60days for non Designer). A proof of purchase will be required and the defective, cracked, broken ring must be returned to for inspection prior to qualifying for a replacement. (Standard Shipping and Handling fees do apply). If in the unlikely event you receive a ring that is defective it should be returned within (30) days for replacement. All items received defective must be returned in original brand-new condition.

Designer Ring Warranty
If your designer ring is ever damaged during normal wear, MWR will repair or replace your ring (fees may apply). If your finger size ever changes, MWR will re-size your ring (fees may apply). In the event that material has to be added to your ring to complete the sizing, you will only be charged the price of the metal or stones necessary to create the new piece.

Question: What if I order the wrong size ring?
If you order the wrong size wedding ring, we will be happy to exchange your ring for the correct size within 30 days of the date of purchase. Returns are within 20 business days. Be sure to follow the instructions found at the link below when returning or exchanging a ring.
Click Here for more information on Returns or Exchanges

Question: Do you charge sales tax?
Sales tax is calculated only on orders shipped to California.

Question: Do you offer engraving?
Engraving is available for the Designer line of rings only, at time of purchase. Engraving is done in the inside of the ring.

Question: Do you share any of my information, including my email address, with anyone else?
We respect your privacy. Your email address is totally secure. The only information any visitor is asked to provide is used to communicate with the customer and to complete the order processing. This information is used only by
Click here for more information on Security and Privacy

Question: Is it safe to pay online with my credit card?
Complete security for customer transactions is a primary concern of ours. Your confidence in our products and services is meaningless unless you have full faith in our ability to secure all online credit card transactions. Stripe uses digital authentication services and products, specifically designed for e-commerce. They automatically encrypts all data for safe storage and uses SSL (Secure Socket Layers), the industry standard method for computers to communicate securely without risk of data interception, manipulation, or recipient impersonation.

Question: If I order more than one item will they ship together?
In most cases when you order more than one item they will ship together. We do ship from more than one location. If the items are shipping from more than one location, they will ship in separate packages.

Question: How do I redeem a coupon or a promo code?
After you choose a product to order and you have added it to your shopping cart, enter the code in the box for the coupon code. It will reflect if applicable to that product.

Question: How do I know my order was received?
After you place your order, you will receive an e-mail confirming your order, along with an order confirmation number. Be sure to check spam or junk and mark ours as "not spam"

Question: How long will it take to receive my order?
Orders are shipped on the next business day after payment is confirmed, except weekends and holidays. This excludes our Designer rings, which are a special order and require 5-7 days processing before the order is shipped. Your order will arrive based on the type of shipping you choose.

Question: Can I order by telephone?
We encourage customers to process all orders online. This helps us to keep our prices low and continue to provide excellent customer service. If you can't do it yourself, then call us and we will help you.

Question: What forms of payment do you accept?
We accept Visa, MasterCard, American Express, Discover, Debits with visa or mastercard logo and apple pay

Question: What types of shipping options do you offer?
We use USPS for shipping. During checkout you can choose from First Class, Priority and Express.

Question: Can a ring be re-sized?
It depends on the metal. Gold, platinum, palladium and sterling silver can be re-sized. Tungsten rings and stainless steel rings cannot be re-sized. Titanium rings can only be made larger, not smaller. Spinner rings cannot be re-sized. If you have any questions about the different ring metals, just click on the one of the links below to see detailed information that should answer your questions.

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