Returns - Exchanges - Guarantee

Exchanges:

We understand exchanges will happen, so we want this process to be as simple as possible for you. We suggest obtaining tracking but it’s not required.

·        Accepted within 30 days of purchase, must be unworn.

·        Check the website, do we have the size you need to exchange for?

·        Mail the ring, order number, new size and the exchange fee of $4.00 within the US and $7.00 outside the US. In a padded envelope. Check or money order payable to: MWR

·        We will ship the new size back to you within 48 business hours of receiving the ring (excludes designer/benchmark those take five business days).

·        If you ordered a Designer/Benchmark ring and need a resize after 30 days:

Criteria/Fees for Designer Benchmark after 30 days:

·        A $45.00 charge for all alternative metals

·        15% of purchase price charge for precious metals.

·        If engraved, please add an additional $25.00 to the re-size fees.

·        These take approx.. 2 weeks to be resized and shipped back to you.

·        Diamond rings that are exchanged or returned will incur a 15% scrap fee.

 

Returns:

We are sorry your purchase did not work out, but we gladly will accept the return. We suggest obtaining tracking but it’s not required.

·        Accepted within 15 business days of purchase, must be unworn.

·        Mail the ring along with your order number in a padded envelope.

·        We will apply your refund within 5 business days after it is received by us. Less Shipping and if a designer-benchmark ring also less $5.00 restock fee.

·        If you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum deducted from your refund.

Mail the return/exchange:

MWR - 2920 Inwood Rd. Ste 500, Dallas, Texas 75235

Call with Questions: (800) 676-0363 

[email protected]

 

Guarantees:

Non-Designer/Non-Benchmark Ring:

Our rings are all guaranteed for 30-days from manufacturer defects, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear is not covered). Tungsten have a free replacement if ring breaks within two years of purchase.

 

 

Designer/Benchmark Ring:

They are guaranteed with normal wear and tear. They have lifetime buff out and resizing, there may be a resize/buff out fee associated with any resize needs after 30 days of purchase. Diamonds incur 15% re-stock fee for all returns and exchanges.