Exchanges:
We understand exchanges will happen, so we want this process to be as simple as possible for you. We suggest obtaining tracking but it’s not required.
·
Accepted within 30 days of purchase, must be
unworn.
·
Check the website, do we
have the size you need to exchange for?
·
Mail the ring, order
number, new size and the exchange fee of $4.00 within the US and $7.00 outside
the US. In a padded envelope. Plus any price differences in sizes. Check or money order payable to: MWR
·
We will ship the new
size back to you within 48 business hours of receiving the ring (excludes
designer/benchmark those take five business days).
·
If you ordered a
Designer/Benchmark ring and need a resize after 30 days:
Criteria/Fees for Designer Benchmark after
30 days:
·
A
$45.00 charge for all alternative metals
·
15%
of purchase price charge for precious metals, plus any size difference price.
·
If
engraved, please add an additional $25.00 to the re-size fees.
·
These
take approx.. 2 weeks to be resized and shipped back to you.
·
Diamond
rings that are exchanged or returned will incur a 15% scrap fee.
Returns:
We are sorry your purchase did not work out, but we gladly will accept the return. We suggest obtaining tracking but it’s not required.
·
Accepted within 15 business days of purchase, must be unworn.
·
Mail the ring along with
your order number in a padded envelope.
·
We will apply your
refund within 5 business days after it is received by us. Less Shipping and if
a designer-benchmark ring also less $5.00 restock fee.
·
If you ordered a
Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee
and $45.00 for Tantalum deducted from your refund.
Mail the return/exchange:
Mens-Wedding-Rings25745 Barton Rd Ste 617
Loma Linda, Ca 92354
Call
with Questions: (800) 676-0363
Guarantees:
Non-Designer/Non-Benchmark Ring:
Our rings are all guaranteed for 30-days from manufacturer defects, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear is not covered). Tungsten have a free replacement if ring breaks within two years of purchase.
Designer/Benchmark Ring:
They are guaranteed with
normal wear and tear. They have lifetime buff out and resizing, there may be a
resize/buff out fee associated with any resize needs after 30 days of purchase.
Diamonds incur 15% re-stock fee for all returns and exchanges.