1. Home
  2. Customer Service
  3. Returns - Exchanges - Guarantee

Exchange Policies

We understand exchanges will happen, so we want this process to be as simple as possible for you.

  1. Accepted within 30 days, must be unworn.
  2. Check the website, do we have the size you need to exchange for?
  3. Mail the ring in a padded envelope, new size needed and the exchange fee. (Exchange fee-within the US $4.00, International $7.00).
  4. We will ship the new size back to you within 48 business hours of receiving the ring, yes you will get tracking!

*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. Diamond rings incur 15% scrap fee.


Return Policies

We are sorry your purchase did not work out, but we gladly will accept the return.

  1. Accepted within 15 business days, must be unworn.
  2. Mail the ring in a padded envelope along with your order number.
  3. We will apply your refund within 5 business days after it is received by us. Your bank then may take 3-5 business days for it to reflect.

*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum.  Diamond rings incur 15% scrap fee.


Here is where to mail the return/exchange:

MWR

2920 Inwood Road Ste 500

Dallas, Texas 75235

* We are not responsible for your returned package if it becomes lost or stolen in transit. We suggest adding tracking and/or insurance based on the value of the ring.


Guarantees

Non-Designer/Benchmark Ring:Our rings are all guaranteed for 30-days, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear).

Designer/Benchmark Ring:Lifetime re-sizing and polishing with restrictions. Every ring is different depending on engraving and metal type. Quotes can be obtained once the sizing is needed.

TOP