Exchange Policies
We understand exchanges will happen, so we want this process to be as simple as possible for you.
- Accepted within 30 days, must be unworn.
- Check the website, do we have the size you need to exchange for?
- Mail the ring in a padded envelope, new size needed and the exchange fee. (Exchange fee-within the US $4.00, International $7.00).
- We will ship the new size back to you within 48 business hours of receiving the ring, yes you will get tracking!
*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. Diamond rings incur 15% scrap fee.
Return Policies
We are sorry your purchase did not work out, but we gladly will accept the return.
- Accepted within 15 business days, must be unworn.
- Mail the ring in a padded envelope along with your order number.
- We will apply your refund within 5 business days after it is received by us. Your bank then may take 3-5 business days for it to reflect.
*Please note if you ordered a Designer/Benchmark ring that is engraved there will be a $25.00 buff out fee and $45.00 for Tantalum. Diamond rings incur 15% scrap fee.
Here is where to mail the return/exchange:
MWR
2920 Inwood Road Ste 500
Dallas, Texas 75235
* We are not responsible for your returned package if it becomes lost or stolen in transit. We suggest adding tracking and/or insurance based on the value of the ring.
Guarantees
Non-Designer/Benchmark Ring:Our rings are all guaranteed for 30-days, does not include normal wear and tear (breaking of your own accord, lost or stolen items and excessive wear).
Designer/Benchmark Ring:Lifetime re-sizing and polishing with restrictions. Every ring is different depending on engraving and metal type. Quotes can be obtained once the sizing is needed.